Terms & Conditions

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE, PURCHASING ANY GOODS OR SERVICES, OR ATTENDING A CLASS. THESE TERMS MAY BE UPDATED FROM TIME TO TIME.

1. ABOUT THESE TERMS

These Terms and Conditions ("Terms") govern your use of our website and app; your purchase of Goods and/or Services from us; and your attendance at any of our venues and use of our facilities. If you do not agree to these Terms, you must not use our website or app, purchase Goods or Services, or attend our venues. We may update these Terms from time to time; the latest version will always be available on our website and app. We may modify, suspend or withdraw the website or app for operational or security reasons without liability, except where liability cannot be excluded by law.

2. INFORMATION ABOUT US

The website, app, Goods and Services are supplied by LCUK Management Ltd, trading as RUMBLE. Registered office: LCUK Management Ltd, 201 Haverstock Hill, Second Floor, c/o FKGB, London NW3 4QG, England. Operational contact address: RUMBLE, Ground Floor, Labyrinth Tower, Dalston Square, London, E8 3GP. For queries, please contact us via our website contact form or at the operational address above.

3. DEFINITIONS AND INTERPRETATION

In these Terms: Account means your customer account with RUMBLE; Class means any class, activity or programme provided by us; Class Rules means our rules and policies applicable to attendance and conduct; Credit means a booking credit used to reserve a Class; Facilities/Venue means our studios, equipment, reception and waiting areas, changing facilities, and associated areas; Goods means items sold by us in-venue or online; Membership means a recurring subscription product which renews automatically unless cancelled; Package means a bundle of Credits purchased at a discounted rate; Services means services provided by us including class access and booking facilities; Studios means any RUMBLE studio location; and You/your means the user of our website or app and/or purchaser or user of Goods and/or Services.

4. ELIGIBILITY, REGISTRATION AND CONDUCT

You must be 16 years or older to attend a Class or use our Facilities, unless we expressly agree otherwise in writing. Members aged 16 or 17 must provide written consent from a parent or guardian. When creating an Account, you confirm that all information you provide is accurate and complete. You must comply with our Class Rules and any reasonable instructions from staff. We may refuse entry or suspend access where we reasonably believe this is necessary for safety, security, legal compliance, or the enjoyment of other customers. You are responsible for your personal property.

5. HEALTH, SAFETY AND ASSUMPTION OF RISK

Physical exercise carries inherent risks. By attending a Class and/or using our Facilities, you acknowledge that participation involves a risk of injury or ill-health. Nothing in these Terms excludes or limits our liability for personal injury or death caused by our negligence. You must complete our health declaration prior to attending your first Class and update us if your circumstances change. If you observe a hazard, you must inform a staff member immediately, and you agree to follow safety instructions and use equipment as directed.

6. MEDICAL FITNESS AND RESPONSIBILITY

You are responsible for determining whether exercise is appropriate for you. If you have any medical condition, illness, injury, or pregnancy, or are uncertain about your fitness to participate, you should seek medical advice before attending a Class. We may request medical clearance where we reasonably believe it is necessary for your safety.

7. CREDITS, PACKAGES AND MEMBERSHIPS

One Credit entitles you to attend one Class, unless otherwise stated. You may purchase Credits, Packages and Memberships via our website, app or in-venue; prices and details are shown at the point of purchase. Package Credits may have an expiry date. Memberships renew automatically unless cancelled. Under the Consumer Contracts Regulations 2013, you have a right to cancel within 14 days of purchase; if you request that we begin providing Services before that period expires, your right to a full refund will be proportionately reduced. Except where required by law, payments are non-refundable once Services have been accessed, booked or used. A minimum notice period of 28 days applies to all Membership cancellations and to freezes/suspensions. Removing a payment method, a declined payment, or a billing error does not constitute cancellation. We reserve the right to correct billing and pricing errors and recover unpaid charges for Services supplied, subject to your statutory rights.

8. BOOKINGS, CANCELLATIONS, WAITLISTS AND FEES

Bookings are made via our website or app. When you book a Class, a Credit is deducted. Classes are subject to availability. If you cancel more than 12 hours before the Class start time, your Credit will be returned. If you cancel within 12 hours (Late Cancellation) or fail to attend (No-Show), the Credit will not be returned, and where applicable a fee applies — currently £5 for a late cancellation and £7 for a no-show. Waitlists are available where applicable. If we cancel a Class we will return the Credit. We may change instructors, formats, durations, room allocations and schedules.

9. STUDIO ACCESS, HOUSE RULES AND MEMBER EXPERIENCE

You must arrive in time for Class check-in and comply with all safety and conduct rules. Late entry may be refused for safety and experience reasons. We may refuse participation where a customer is intoxicated, abusive, unsafe, or otherwise in breach of our Class Rules. You must follow any specific equipment or footwear requirements notified for a Class type.

10. STUDIO RELOCATION, CLOSURE AND SERVICE CHANGES

We may, for operational, safety, legal or commercial reasons, close a Studio, relocate Services, reduce or amend timetables, or modify the Services. Where a Studio closes permanently or Services are relocated in a way that materially affects your ability to use them, and you have pre-paid for unused Services, we will offer continued access at an alternative Studio or a refund of the unused portion. Except where required by law, we do not provide compensation for timetable changes, instructor changes, or temporary service interruptions.

11. GOODS (RETURNS AND REFUNDS)

If you change your mind about Goods purchased in-venue, you may return eligible Goods within 14 days with proof of purchase for a refund, provided they are unused and undamaged. For hygiene reasons, certain items may be non-returnable. Clothing may be returned only if unused, with tags attached, and in resalable condition. This does not affect your statutory rights in relation to faulty Goods.

12. WEBSITE AND APP USE

You may use our website and app for private, non-commercial purposes. You must not misuse our systems, attempt unauthorised access, introduce malware, or scrape data. Our content may be updated and may occasionally contain errors; we do not guarantee uninterrupted availability. Third-party links are provided for convenience only.

13. ACCOUNTS, USERNAMES AND PASSWORDS

You must keep your login details confidential and are responsible for all activity on your Account until you notify us of any unauthorised use. We may disable access where we reasonably believe you have breached these Terms. One person may hold one Account.

14. PHOTOGRAPHY, VIDEO AND CONTENT

We may take photos and videos in our venues for operational, training and promotional purposes. For promotional use we will obtain your explicit consent in advance, which you may withdraw at any time. You must not film or photograph other customers or staff in a way that breaches privacy or disrupts Classes.

15. INTELLECTUAL PROPERTY

All intellectual property in our website, app, branding, content and materials is owned by us or our licensors. You must not copy, reproduce, distribute, modify, or commercially exploit our content without our prior written permission.

16. LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; fraud; any breach of obligations implied by the Consumer Rights Act 2015; or any other liability that cannot be excluded by law. Subject to that, we are responsible for foreseeable loss or damage up to the value of the Services or Goods purchased, and are not liable for loss of profit, business, revenue or goodwill, or indirect or consequential losses. Personal property is brought to any venue at your own risk.

17. COMPLAINTS, DISPUTES AND CHARGEBACKS

If you have a complaint, please contact us promptly using our website contact form. Alternative dispute resolution is available; details of approved ADR providers are available from the Chartered Trading Standards Institute at www.ctsi.org.uk. If you believe there has been a billing error, you must notify us as soon as reasonably possible. Where you raise a chargeback, you agree to give us a reasonable opportunity to investigate first. This section does not affect your statutory rights.

18. DATA PROTECTION AND PRIVACY

RUMBLE is the data controller in respect of personal data collected through your use of our website, app and Services. Our Privacy Policy and Cookie Policy set out how we collect, use, store and share your personal data. We use a third-party platform (Mindbody) to manage bookings, accounts and health declarations; Mindbody acts as a data processor on our behalf. Health declaration data constitutes special category data and is processed only with your explicit consent.

19. FORCE MAJEURE

We will not be in breach of these Terms or liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including acts of God, pandemic or epidemic, government restrictions, fire, flood, civil unrest, or failure of third-party infrastructure.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy, Class Rules, and any product-specific terms shown at the time of purchase, form the entire agreement between you and us in relation to our Services and Goods.

21. SEVERABILITY

If any provision of these Terms is held to be unlawful or unenforceable, it will be severed from the remainder, which will continue in full force and effect.

22. ASSIGNMENT

We may assign or transfer our rights and obligations under these Terms to another entity, for example in connection with a sale or restructuring of our business. You may not assign your rights without our prior written consent.

23. THIRD PARTY RIGHTS

No third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

24. WAIVER

A waiver of any right or remedy under these Terms is only effective if given in writing. A failure or delay to exercise any right or remedy does not constitute a waiver.

25. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.