Terms & Conditions
IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE, PURCHASING ANY GOODS OR SERVICES, OR ATTENDING A CLASS. THEY INCLUDE IMPORTANT PROVISIONS ABOUT PAYMENT, AUTOMATIC RENEWAL, BILLING ERRORS AND MISSED PAYMENTS (SECTIONS 8 TO 11). THESE TERMS MAY BE UPDATED FROM TIME TO TIME AS DESCRIBED IN SECTION 1.
1. ABOUT THESE TERMS
1.1 These Terms and Conditions ("Terms") govern your use of our website and app; your purchase of Goods and/or Services from us; and your attendance at any of our venues and use of our facilities. If you do not agree to these Terms, you must not use our website or app, purchase Goods or Services, or attend our venues.
1.2 We may update these Terms from time to time. The latest version, with its version number and effective date, will always be available on our website. Changes that materially affect an ongoing Membership will be notified to the email address on your Account at least 30 days before they take effect, and if you do not wish to accept them you may cancel your Membership before the effective date in accordance with section 11 (without affecting sums already accrued). Other changes take effect when published.
1.3 We may modify, suspend or withdraw the website or app for operational or security reasons without liability, except where liability cannot be excluded by law.
2. INFORMATION ABOUT US
The website, app, Goods and Services are supplied by LCUK Management Ltd, trading as RUMBLE, a company registered in England and Wales, company number 10319854. Registered office: Bryan Court, Seymour Place, London W1H 2NE. Correspondence address: LCUK Management Ltd, Bryan Court, Seymour Place, London W1H 2NE, England. Operational contact address: RUMBLE, Ground Floor, Labyrinth Tower, Dalston Square, London, E8 3GP. For queries, please contact us via our website contact form, at the operational address above, or by email to hello@rumble-gym.com.
3. DEFINITIONS AND INTERPRETATION
In these Terms: Account means your customer account with RUMBLE; Arrears means any sums properly due to us which remain unpaid after their due date, including sums not collected because of an error of the kind described in section 9; Class means any class, activity or programme provided by us; Class Rules means our rules and policies applicable to attendance and conduct; Credit means a booking credit used to reserve a Class; Facilities/Venue means our studios, equipment, reception and waiting areas, changing facilities, and associated areas; Goods means items sold by us in-venue or online; Membership means a recurring subscription product which renews automatically on each Renewal Date unless cancelled; Membership Fee means the recurring price of your Membership as displayed at the point of purchase or as subsequently varied under section 8.6; Package means a bundle of Credits purchased at a discounted rate; Payment Method means the payment card, direct debit mandate or other payment instrument registered to your Account; Promotional Offer means a discount or introductory price expressly offered by us under section 7.5; Recurring Payment Authority means the authority you give us under section 8.3; Renewal Date means the monthly date on which your Membership renews; Services means services provided by us including class access and booking facilities; Studios means any RUMBLE studio location; and You/your means the user of our website or app and/or purchaser or user of Goods and/or Services.
4. ELIGIBILITY, REGISTRATION AND CONDUCT
4.1 You must be 16 years or older to attend a Class or use our Facilities, unless we expressly agree otherwise in writing. Members aged 16 or 17 must provide written consent from a parent or guardian.
4.2 When creating an Account, you confirm that all information you provide is accurate and complete.
4.3 You must keep the information on your Account accurate and up to date at all times, including your legal name, email address, mobile number and home address, and you must update it promptly through your Account or by writing to us if it changes. Communications and notices we send to the most recent contact details you have provided are validly given even if you have moved or changed details without telling us (see section 22).
4.4 We may ask you to verify your identity or your address (for example by photographic ID or a recent proof of address) as a condition of purchase, of a Promotional Offer, or of continued access, where we reasonably consider it necessary, including for the prevention of fraud or misuse.
4.5 You must comply with our Class Rules and any reasonable instructions from staff. We may refuse entry or suspend access where we reasonably believe this is necessary for safety, security, legal compliance, or the enjoyment of other customers. You are responsible for your personal property.
5. HEALTH, SAFETY AND ASSUMPTION OF RISK
Physical exercise carries inherent risks. By attending a Class and/or using our Facilities, you acknowledge that participation involves a risk of injury or ill-health. Nothing in these Terms excludes or limits our liability for personal injury or death caused by our negligence. You must complete our health declaration prior to attending your first Class and update us if your circumstances change. If you observe a hazard, you must inform a staff member immediately, and you agree to follow safety instructions and use equipment as directed.
6. MEDICAL FITNESS AND RESPONSIBILITY
You are responsible for determining whether exercise is appropriate for you. If you have any medical condition, illness, injury, or pregnancy, or are uncertain about your fitness to participate, you should seek medical advice before attending a Class. We may request medical clearance where we reasonably believe it is necessary for your safety.
7. CREDITS, PACKAGES AND MEMBERSHIPS
7.1 One Credit entitles you to attend one Class, unless otherwise stated. You may purchase Credits, Packages and Memberships via our website, app or in-venue; prices and details are shown at the point of purchase. Package Credits may have an expiry date, shown at the point of purchase.
7.2 Memberships renew automatically on each Renewal Date at the Membership Fee until cancelled in accordance with section 11. Membership Fees are payable whether or not you attend Classes.
7.3 Memberships, Packages and Credits are personal to you. They may not be shared, sold, or transferred to any other person, and only the Account holder may check in using them.
7.4 We may withdraw or change Class types, Packages and Membership products for future purchases at any time; this does not affect products you have already purchased except as set out in sections 8.6 and 14.
7.5 Promotional Offers. Discounted, introductory or free access applies only where expressly offered by us, subject to the stated eligibility conditions and, unless stated otherwise, limited to one per person and available to new customers only. We may withdraw a Promotional Offer where eligibility conditions are not met. For the avoidance of doubt, a discount, nil amount or £0.00 charge appearing on a receipt, confirmation email, or account screen as a result of an error is not a Promotional Offer and does not entitle you to free or discounted Goods or Services (see section 9).
8. PRICES AND PAYMENT
8.1 The price payable for any Goods or Services is the price displayed for that product at the point of purchase (or, for a renewing Membership, the Membership Fee applicable at the Renewal Date), plus any fees you incur under these Terms (such as late cancellation or no-show fees under section 12).
8.2 You must register and maintain a valid Payment Method on your Account for as long as you hold a Membership or have outstanding sums due, and update it promptly if it expires or is replaced.
8.3 Recurring Payment Authority. By purchasing a Membership or registering a Payment Method, you authorise us (and our payment processors) to charge to your Payment Method: (a) each Membership Fee on or around each Renewal Date; (b) fees you incur under these Terms, including late cancellation and no-show fees; and (c) Arrears, in accordance with section 10. This authority continues until your Membership is cancelled and all sums due have been paid.
8.4 If a payment cannot be taken on its due date, section 10 applies.
8.5 We may send renewal reminders, receipts and payment notifications to the email address on your Account. It is your responsibility to ensure that you can receive emails from us (including checking spam filters) and to read them.
8.6 We may change the Membership Fee or these payment terms for an ongoing Membership only by giving you at least 30 days' notice by email before the change takes effect. If you do not accept the change, you may cancel under section 11 before it takes effect; continuing your Membership after the effective date constitutes acceptance.
9. BILLING ERRORS AND MISTAKEN PRICING
9.1 Despite our best efforts, pricing and billing errors can occur. If, as a result of a system, configuration, administrative or human error, an amount is displayed, confirmed or charged that is obviously incorrect for the product concerned (including a £0.00 or nil charge, or an unintended discount, for a paid product), that error does not change the price properly payable. No agreement arises for the supply of Goods or Services at an obviously erroneous price, and the price payable remains the price displayed for the product you selected at the point of purchase or, for renewals, the applicable Membership Fee.
9.2 A receipt, confirmation email, statement or account screen which shows an obviously incorrect amount as a result of such an error does not vary your agreement with us and is not evidence that the correct sums have been paid or waived.
9.3 If we fail to collect, or under-collect, sums properly due (for example where a Membership renewal processes at £0.00 in error), those sums remain due and payable notwithstanding the error. We may correct the error and collect the shortfall within a reasonable period of discovering it, and any failure or delay in collection does not waive our right to payment (see also section 29).
9.4 You must tell us promptly if you notice that you have not been charged, or have been charged an obviously incorrect amount, for Goods or Services you have purchased or are using.
9.5 This section works both ways: if we overcharge you, we will refund or credit the difference promptly once verified, and if you tell us about a suspected billing error we will investigate it promptly and share our findings with you.
9.6 Nothing in this section affects your statutory rights.
10. MISSED PAYMENTS, ARREARS AND RECOVERY
10.1 If a payment fails or cannot be collected, we will notify you using the contact details on your Account and may re-attempt collection from your Payment Method under your Recurring Payment Authority. You may also pay outstanding sums in-venue or by any other method we make available.
10.2 While sums remain overdue, we may suspend your ability to book or attend Classes and your access to the Facilities. Suspension does not cancel your Membership; section 11 explains how to cancel.
10.3 If overdue sums are not paid within 30 days of our first notification, we may cancel your Membership and any bookings. Cancellation by us under this section does not affect your liability for sums accrued up to cancellation.
10.4 We may charge interest on Arrears at 4% per annum above the Bank of England base rate from time to time, accruing daily from the due date until payment. We may also recover the reasonable third-party costs we actually incur in recovering Arrears (such as tracing agent and debt collection fees and court fees), where it is reasonable for us to incur them. Any such costs claimed will reflect costs actually incurred, and nothing in this clause affects your statutory rights.
10.5 Payments received are applied to the oldest outstanding sums first, unless we agree otherwise. We may set off any unused Credits or other amounts we owe you against Arrears.
10.6 While Arrears remain outstanding, we may decline new purchases, bookings or re-registration by you or on your behalf, and any reinstatement of access or Membership is conditional on the Arrears being cleared.
10.7 Chargebacks. If you believe a charge is incorrect, please contact us first and give us a reasonable opportunity to investigate under section 9.5 before raising a chargeback with your card issuer. If a chargeback is raised in respect of sums properly due under these Terms, the underlying debt remains due, and we may suspend your Account while the matter is resolved.
10.8 We will always seek to resolve payment issues informally first, and we are open to reasonable payment plans in cases of genuine difficulty. Please talk to us.
11. CANCELLATION, COOLING-OFF AND FREEZES
11.1 Cooling-off. If you purchase Services online or at a distance, you have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of purchase. If you ask us to begin providing Services within that period and then cancel, we may deduct an amount proportionate to the Services supplied before you told us you wished to cancel, relative to the full contract period, and refund the balance.
11.2 Except where required by law, payments are non-refundable once Services have been accessed, booked or used.
11.3 Cancelling a Membership. You may cancel your Membership at any time by giving at least 28 days' notice through your Account, our app, or by writing to us at the contact details in section 2. We will confirm receipt of your cancellation; if you do not receive confirmation within 5 working days, please contact us, as your notice may not have reached us. Your Membership (and your liability for Membership Fees) ends at the end of the notice period, and any Renewal Date falling within the notice period is charged as normal.
11.4 Removing or replacing a Payment Method, a declined or failed payment, a chargeback, or a billing error does not constitute notice of cancellation. Only notice given under section 11.3 cancels a Membership.
11.5 Freezes. You may request to freeze a Membership by giving at least 28 days' notice through the channels in section 11.3. Freezes are free of charge and are limited to a maximum of two months in any 12-month period. Membership Fees resume automatically at the end of the freeze period.
12. BOOKINGS, CANCELLATIONS, WAITLISTS AND FEES
12.1 Bookings are made via our website or app. When you book a Class, a Credit is deducted. Classes are subject to availability.
12.2 If you cancel more than 12 hours before the Class start time, your Credit will be returned. If you cancel within 12 hours of the start time (a "Late Cancellation") or fail to attend (a "No-Show"), the Credit will not be returned, and where applicable a fee applies, currently £5 for a Late Cancellation and £7 for a No-Show, charged to your Payment Method under your Recurring Payment Authority. These fees reflect the cost to us and to other customers of holding and releasing places in small-capacity classes, and we keep them under review to ensure they remain proportionate.
12.3 Waitlists. Where a waitlist is available and a place becomes available, you will be added to the Class automatically and notified by app and/or email. If you are added more than 1 hour before the Class start time, the booking is treated as confirmed and the rules in section 12.2 apply; if you are added within 1 hour of the start time and do not attend, your Credit will be returned and no fee applies.
12.4 If we cancel a Class we will return the Credit. We may change instructors, formats, durations, room allocations and schedules.
13. STUDIO ACCESS, HOUSE RULES AND MEMBER EXPERIENCE
You must arrive in time for Class check-in and comply with all safety and conduct rules. Late entry and arrivals within 10 minutes of the start of a class may be refused for safety and experience reasons. We may refuse participation where a customer is intoxicated, abusive, unsafe, or otherwise in breach of our Class Rules. You must follow any specific equipment or footwear requirements notified for a Class type.
14. STUDIO RELOCATION, CLOSURE AND SERVICE CHANGES
We may, for operational, safety, legal or commercial reasons, close a Studio, relocate Services, reduce or amend timetables, or modify the Services. Where a Studio closes permanently or Services are relocated in a way that materially affects your ability to use them, and you have pre-paid for unused Services, we will offer continued access at an alternative Studio or a refund of the unused portion. Except where required by law, we do not provide compensation for timetable changes, instructor changes, or temporary service interruptions.
15. GOODS (RETURNS AND REFUNDS)
If you change your mind about Goods purchased in-venue, you may return eligible Goods within 14 days with proof of purchase for a refund, provided they are unused and undamaged. For hygiene reasons, certain items may be non-returnable. Clothing may be returned only if unused, with tags attached, and in resalable condition. This does not affect your statutory rights in relation to faulty Goods.
16. WEBSITE AND APP USE
You may use our website and app for private, non-commercial purposes. You must not misuse our systems, attempt unauthorised access, introduce malware, or scrape data. Our content may be updated and may occasionally contain errors; we do not guarantee uninterrupted availability. Third-party links are provided for convenience only.
17. ACCOUNTS, USERNAMES AND PASSWORDS
You must keep your login details confidential and are responsible for all activity on your Account until you notify us of any unauthorised use. We may disable access where we reasonably believe you have breached these Terms. One person may hold one Account.
18. PHOTOGRAPHY, VIDEO AND CONTENT
We may take photos and videos in our venues for operational, training and promotional purposes. For promotional use we will obtain your explicit consent in advance, which you may withdraw at any time. You must not film or photograph other customers or staff in a way that breaches privacy or disrupts Classes.
19. INTELLECTUAL PROPERTY
All intellectual property in our website, app, branding, content and materials is owned by us or our licensors. You must not copy, reproduce, distribute, modify, or commercially exploit our content without our prior written permission.
20. LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; fraud; any breach of obligations implied by the Consumer Rights Act 2015; or any other liability that cannot be excluded by law. Subject to that, we are responsible for foreseeable loss or damage up to the value of the Services or Goods purchased, and are not liable for loss of profit, business, revenue or goodwill, or indirect or consequential losses. Personal property is brought to any venue at your own risk.
21. COMPLAINTS AND DISPUTES
If you have a complaint, please contact us promptly using our website contact form or the contact details in section 2, and we will do our best to resolve it. If you believe there has been a billing error, please tell us as soon as reasonably possible, and ideally within 60 days of the charge or statement concerned, so that records are fresh; this timeframe is a request and does not limit your statutory rights. Alternative dispute resolution is available; details of approved ADR providers are available from the Chartered Trading Standards Institute at www.ctsi.org.uk. This section does not affect your statutory rights.
22. NOTICES AND COMMUNICATIONS
22.1 We may give you notices and communications (including payment notifications, arrears notices and notices of changes to these Terms) by email, app notification or SMS to the details on your Account, or by post to the most recent postal address you have provided.
22.2 A notice is treated as received: if sent by email, app notification or SMS, at the time of sending on a working day (or, if sent outside a working day, at 9am on the next working day); and if posted, 48 hours after posting to the most recent postal address you have provided.
22.3 Because notices are sent to the details on your Account, it is essential that you keep them up to date (section 4.3). A notice sent to the most recent details you have provided is validly given even if you no longer use that address or have moved without telling us.
22.4 Formal notices from you to us (including cancellations under section 11) must be given through your Account, our app, or in writing to the contact details in section 2, and take effect when received by us.
23. DATA PROTECTION AND PRIVACY
RUMBLE is the data controller in respect of personal data collected through your use of our website, app and Services. Our Privacy & Cookie Policy sets out how we collect, use, store and share your personal data, including our use of cookies. We use a third-party platform (Mindbody) to manage bookings, accounts and health declarations; Mindbody acts as a data processor on our behalf. Health declaration data constitutes special category data and is processed only with your explicit consent. Where necessary to administer payments or to recover sums due to us, we may share relevant personal data with our payment processors, professional advisers, licensed tracing agents and debt recovery providers, and with the courts where proceedings are issued, on the basis of our legitimate interests and as further described in our Privacy & Cookie Policy.
24. FORCE MAJEURE
We will not be in breach of these Terms or liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including acts of God, pandemic or epidemic, government restrictions, fire, flood, civil unrest, or failure of third-party infrastructure.
25. ENTIRE AGREEMENT
These Terms, together with our Privacy & Cookie Policy, Class Rules, and any product-specific terms shown at the time of purchase, form the entire agreement between you and us in relation to our Services and Goods.
26. SEVERABILITY
If any provision of these Terms is held to be unlawful or unenforceable, it will be severed from the remainder, which will continue in full force and effect.
27. ASSIGNMENT
We may assign or transfer our rights and obligations under these Terms to another entity, for example in connection with a sale or restructuring of our business. You may not assign your rights without our prior written consent.
28. THIRD PARTY RIGHTS
No third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
29. WAIVER
A waiver of any right or remedy under these Terms is only effective if given in writing and signed by us. A failure or delay to exercise any right or remedy does not constitute a waiver. In particular, a failure or delay in charging or collecting any sum due (including where caused by a billing or system error of the kind described in section 9) is not a waiver of our right to that sum.
30. GOVERNING LAW AND JURISDICTION
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. You and we may bring proceedings in the courts of England and Wales; in addition, if you live in Scotland you may bring proceedings in Scotland, and if you live in Northern Ireland you may bring proceedings in Northern Ireland. Nothing in this section limits your statutory rights.
Version 1.01. Effective for new customers upon publication, and for existing Members from 1 January 2023